We are ready to help you. Fill out the blanks and we will reply as soon as possible.
STEFFCAs TERMS OF SALE AND DELIVERY
All deliveries and prices are ex-works, and shipments to the customer occur at the customer's expense and risk unless otherwise agreed. Shipping is without liability for any differentials in the delivery fee. All prices exclude VAT.
Stock items are normally shipped within 24 hours. Custom-made or specially ordered goods are delivered according to the agreement with STEFFCA.
Payment terms are 30 days net. Payment after the date of the invoice will be added 2 percent interest per month from the due date.
We guarantee manufacturing defects if defects are attributable to STEFFCA. If the defective product is returned to STEFFCA within a period of 12 months from the date of delivery, the item will be exchanged free of charge.
LIMITATION OF LIABILITY
In the case of breach of contract - product defects, late delivery, etc. – STEFFCA will cover damages under Danish law. Indirect losses such as business interruption, loss of time, loss of profit, day fines, and the like, however, will not be covered.
CANCELLATION OF ORDERS
Cancellation of stock items can only happen in agreement with STEFFCA. In the case of a customized order, the cancellation must happen before the production/procurement by STEFFCA.
Complaints must be addressed to STEFFCA no later than 14 days from receiving the goods.
RETURN OF GOODS
Custom-made or specially delivered items are not returnable. Stock goods can only be returned in agreement with STEFFCA. Returning goods must take place as follows:
The product has been delivered within the last 14 days
The product must be intact and undamaged
The order must be confirmed by a STEFFCA employee
Reason for the return. In the case of credit, the postage/freight will not be credited.
STEFFCA continuously updates customer and credit information by registering and collecting information from the CVR and authorized credit reporting agencies.
Any offer is subject to final credit approval from STEFFCA.
The above conditions apply unless otherwise agreed in writing.